Refund policy

Last updated: September 30, 2026

We want you to be happy with your Syntara order. If something isn't right, here's how our guarantee works.

30-day money-back guarantee

If a product isn't for you, contact us within 30 days of delivery and we'll give you a full refund of the product price. Tell us your order number and what didn't work for you. We'll let you know whether we need the item sent back before your refund is issued. Please don't send anything back until we confirm.

Return shipping

If we ask you to return an item, we recommend a trackable shipping service. If an item arrived damaged or defective, or we sent the wrong item, we'll cover return shipping.

Damaged, defective or incorrect items

Please check your order when it arrives. If anything is damaged or incorrect, contact us within 7 days of delivery with your order number and photos, and we'll replace or refund it.

Skin reactions

Patch-test before first use. If you have a reaction, stop using the product and contact us within 30 days of delivery for a refund.

Cancellations

To cancel an order, contact us as soon as possible. If your order hasn't shipped yet, we'll cancel it and refund you in full. Once an order has shipped, it's handled under this policy.

Refunds

Once your refund is approved, we'll issue it to your original payment method within 10 business days. Your bank or card issuer may take extra time to post the refund.

Questions

Reach us anytime through our contact page.